← Back to home

Privacy Policy

Last updated: May 11, 2026

TerritoryOS (“we,” “us,” or “our”) operates https://territory-os.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

1. Information We Collect

Information you provide directly

  • Contact form submissions — name, email address, phone number, and message content when you request a quote or contact a service provider.
  • AI chat conversations — messages you send through our AI-powered chat widget. These may be stored to improve service quality and route inquiries.
  • Service provider information — business name, contact details, and payment information collected when a professional subscribes to a territory listing.

Information collected automatically

  • Usage data — pages visited, time spent, referring URLs, and browser type collected via standard server logs.
  • IP address — used for rate limiting, fraud prevention, and approximate location to match you with local services.
  • Cookies — we use a single authentication cookie (tos-auth) for admin access. We do not use tracking or advertising cookies.

2. How We Use Your Information

  • To connect you with local service providers in response to your inquiry
  • To route contact form submissions and chat messages to the relevant territory holder
  • To process payments and manage subscriptions for service providers
  • To improve and personalize AI chat responses
  • To prevent fraud and abuse of our platform
  • To comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for behavioral advertising.

3. Sharing Your Information

We share information only in the following circumstances:

  • Service providers — contact form submissions and chat inquiries are shared with the territory holder (the local professional) for that listing. You consent to this by submitting an inquiry.
  • Payment processors — Stripe processes all payments. We do not store full credit card numbers. See Stripe's Privacy Policy.
  • Infrastructure providers — Supabase (database hosting), Vercel (website hosting), and Google (analytics) process data on our behalf under data processing agreements. See Google's Privacy Policy.
  • AI processing — chat messages are processed by Anthropic's Claude API to generate responses. See Anthropic's Privacy Policy.
  • Legal requirements — we may disclose information when required by law or to protect our rights and safety.

4. Data Retention

Contact form submissions and chat logs are retained for up to 2 years to allow service providers to follow up with inquiries. You may request deletion at any time (see Section 7). Payment records are retained as required by applicable tax and financial regulations.

5. Cookies & Analytics

Essential cookies

We use one essential cookie (tos-auth) solely to authenticate admin users. This cookie is httpOnly, Secure, and SameSite=Lax. It is not accessible to JavaScript and is not used for tracking.

Google Analytics

We use Google Analytics 4(GA4), a web analytics service provided by Google LLC (“Google”). GA4 uses cookies and similar technologies to collect and analyze information about how visitors use this site, including pages visited, time on site, and interaction events such as form submissions and button clicks.

The information generated by these cookies about your use of this website is transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage.

What we do not send to Google: We do not transmit your name, email address, phone number, or any other personally identifiable information to Google Analytics. All event tracking is anonymous.

For more information on how Google collects and processes data, please visit: How Google uses information from sites or apps that use our services.

You may opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser's cookie settings. We do not use Google Analytics for advertising or remarketing purposes.

No other tracking

We do not use Facebook Pixel, TikTok Pixel, or any other third-party advertising or behavioral tracking scripts.

6. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it promptly.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access — request a copy of the personal data we hold about you
  • Correction — request correction of inaccurate data
  • Deletion — request deletion of your personal data
  • Portability — request your data in a machine-readable format
  • Opt-out — opt out of future marketing communications

To exercise any of these rights, email us at privacy@territory-os.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at privacy@territory-os.com.

9. International Transfers

Our services are operated in the United States. If you access our services from outside the US, your information may be transferred to and processed in the US. By using our services, you consent to this transfer.

10. Security

We implement industry-standard security measures including encrypted connections (HTTPS), secure database storage, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

TerritoryOS
Email: privacy@territory-os.com
Website: https://territory-os.com